Terms and Conditions

Business Name: Nombuso Consulting
Website: https://www.nombuso.co.za

Welcome to the Nombuso Consulting website. By accessing or using this website, requesting a quotation, or making use of our services, you agree to the Terms and Conditions set out below.

1. About Nombuso Consulting

Nombuso Consulting provides professional safety file and contractor documentation support services, including but not limited to:

Safety file compilation
Contractor documentation support
Review of existing safety files
Reports on safety file shortcomings
Site-specific safety documentation support
Risk assessment templates and related documentation support

Our services are intended to assist clients with preparing and improving health and safety documentation for contractor, project, tender, and compliance purposes.

2. Use of This Website

By using this website, you agree that you will not:

Use the website for unlawful purposes
Attempt to damage, disrupt, or interfere with the website
Copy or misuse website content without permission
Submit false, misleading, or incomplete information through contact forms

We reserve the right to update, suspend, or remove any part of this website at any time.

3. Service Information

The information provided on this website is for general information purposes only. While we aim to keep all service descriptions, pricing, and information accurate and up to date, we do not guarantee that all information will always be complete, current, or error-free.

Final pricing, turnaround times, and project scope will be confirmed directly with the client before work begins.

4. Quotations and Pricing

Any prices listed on this website are guide prices only and may vary depending on:

The size and complexity of the project
The number of documents required
Client-specific requirements
Site-specific or contractor-specific requirements
Urgency of the work
Whether an existing safety file must be reviewed or corrected

A formal quotation may be provided before the commencement of services. Work will only begin once the quotation, scope, and payment terms have been accepted.

5. Client Responsibilities

Clients are responsible for providing accurate, complete, and up-to-date information required to prepare or review documentation.

This may include, but is not limited to:

Company details
Contractor information
Scope of work
Site-specific requirements
Employee information
Training records
Medical certificates
Equipment documentation
Existing safety files or templates
Client or principal contractor requirements

Nombuso Consulting will not be held responsible for delays, incomplete documentation, or non-acceptance of a safety file where the client has provided incorrect, incomplete, outdated, or misleading information.

6. Safety File and Documentation Support

Nombuso Consulting assists with the preparation, review, and improvement of safety documentation. However, the final responsibility for legal compliance, site implementation, employee safety, and adherence to applicable laws remains with the client, contractor, employer, or appointed responsible person.

Our documentation support does not replace:

Legal advice
Professional engineering advice
Statutory appointments by the employer or contractor
On-site safety management
Actual implementation of health and safety controls
Compliance duties under applicable South African occupational health and safety legislation

7. Review of Existing Safety Files

Where Nombuso Consulting reviews an existing safety file, the review is based only on the documents and information provided by the client at the time of review.

The review may identify gaps, shortcomings, missing documents, outdated information, or areas requiring improvement. However, it does not guarantee full legal compliance or automatic acceptance by a client, principal contractor, auditor, or inspector.

8. Turnaround Times

Estimated turnaround times will be discussed with the client before work begins.

Turnaround times may be affected by:

The completeness of information supplied
Client response times
Urgency and complexity of the project
Required revisions
Third-party requirements
Public holidays, weekends, or unforeseen circumstances

Nombuso Consulting will make reasonable efforts to meet agreed timelines but will not be liable for delays caused by incomplete information, late client responses, or external factors beyond our control.

9. Payments

Payment terms will be confirmed with the client before work begins.

Depending on the nature of the service, Nombuso Consulting may require:

Full payment upfront
A deposit before work begins
Balance payment before final documents are released
Payment according to an agreed quotation or invoice

Documents may be withheld until full payment has been received.

10. Cancellations and Refunds

Due to the customised nature of safety documentation services, refunds may not be available once work has started.

If a client cancels a service after work has commenced, Nombuso Consulting may charge for work already completed, time spent, and any costs incurred.

Refunds, if applicable, will be assessed on a case-by-case basis.

11. Revisions

Reasonable revisions may be included where they fall within the original agreed scope of work.

Additional charges may apply for:

Major changes to the scope of work
New documentation requests
Rework caused by incorrect information supplied by the client
Changes required after final approval
Additional site-specific or client-specific requirements not disclosed at the start

12. No Guarantee of Approval

Nombuso Consulting aims to prepare professional and practical safety documentation. However, we do not guarantee that a safety file or document will automatically be accepted by a client, principal contractor, auditor, inspector, or any third party.

Acceptance may depend on requirements outside our control, including site rules, project specifications, company-specific standards, or additional documentation requests.

13. Intellectual Property

All website content, wording, layouts, templates, graphics, and documents created by Nombuso Consulting remain the intellectual property of Nombuso Consulting unless otherwise agreed in writing.

Clients may use completed documents for their own internal business or project purposes. Clients may not resell, copy, distribute, or reproduce our templates or documents for commercial purposes without written permission.

14. Limitation of Liability

Nombuso Consulting will not be liable for any direct, indirect, incidental, or consequential loss arising from:

Use of this website
Reliance on website information
Use of documents prepared or reviewed by us
Non-acceptance of a safety file by a third party
Client failure to implement health and safety requirements on site
Incorrect, incomplete, or outdated information supplied by the client

The client remains responsible for ensuring that health and safety practices are implemented and maintained in the workplace.

15. Third-Party Links

This website may contain links to third-party websites or resources. These links are provided for convenience only. Nombuso Consulting is not responsible for the content, accuracy, security, or privacy practices of third-party websites.

16. Privacy and Personal Information

Any personal information submitted through this website or shared with Nombuso Consulting will be handled in accordance with our Privacy Policy.

By using our services, you agree that we may collect and process information necessary to provide quotations, prepare documentation, communicate with you, and deliver our services.

17. Changes to These Terms

Nombuso Consulting may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised effective date.

Continued use of the website or services after changes are posted means you accept the updated Terms and Conditions.

18. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or our services will be handled in accordance with South African law.

19. Contact Us

For questions about these Terms and Conditions, please contact:

Nombuso Consulting
Website: https://www.nombuso.co.za
Email: admin@nombuso.co.za